Acknowledgement of Country

CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

The Opportunity

• Join Team CSIRO and make a difference at Australia’s National Science Agency!
• Do you have experience in customer service and administration support?
• Enjoy the challenge of working in a hands-on and busy environment?

The role of the Business Support Officer in CSIRO is to provide administrative and client services to support the effective operation of a new STEM (Science, Technology, Engineering and Mathematics) engagement program. This involves the development and implementation, and/or operational support of policies, IT systems and procedures that assist the program to achieve its objectives and meet Government and regulatory responsibilities. The role is part of the national Business and Operations team within CSIRO and will provide operational support to the program.

This is a diverse role, which will see you employ your superior administration and organisational skills to ensure the smooth operations in the delivery of the new STEM engagement program. You will be a valued member of the team providing critical and ongoing support whilst maintaining the highest of standards in effective communication with internal/external stakeholders for a seamless customer service experience. If you love working collaboratively and are looking for a part time role in which to shine by showcasing your outstanding administration/coordination ability, this might be the role you’ve been looking for!

Your duties will include:

• Providing professional, client focused, customer interaction by monitoring and responding to program enquiries via email and telephone.
• Supporting the program team with data entry and database/Customer Relationship Management (CRM) administration.
• Support the program team with the coordination of events and external activities including:
  • Development of event documentation.
  • Drafting correspondence.
  • Liaising with venues/attendees.
  • Attending the events to provide support as required.
• Coordinating Working with Children Checks for the program.
• Identifying innovative ways to deal with problems and opportunities using creativity, reasoning and past experience.
• Ensuring appropriate strategies and communication styles to maintain high levels of customer service.
• Maintaining confidentiality when working with commercially sensitive or personal information.
• Communicate effectively and respectfully with all staff, clients, stakeholders, schools, industry partners and suppliers in the interests of good business practice, collaboration, and enhancement of CSIRO’s reputation.
• Able to work as a member of a multi-disciplinary, regionally dispersed team; collaborating with colleagues in the program team, Business and Operations team, Education and Outreach, and across CSIRO to reach objectives.

Location: Brisbane, Canberra, Melbourne, Adelaide, Sydney (Open to location).
Salary: AU$66,163 to AU$84,207 pa (pro-rata for part-time) plus up to 15.4% superannuation
Tenure: Specified term until 30 December 2026, Part Time
Reference: 86322

To be considered you will need:

• Demonstrated proficiency in Microsoft Office 365 applications including Word, Excel, Outlook, SharePoint and Teams, and online travel and finance systems.
• Demonstrated ability to clearly convey information and ideas and establish effective interpersonal relationships with a wide variety of clients both internal, external and on-line.
• Demonstrated ability to professionally handle sensitive and confidential information and use appropriate judgment and discretion.
• Strong organisational skills with the ability to prioritise demands and escalate issues when required.
• Effective communication skills in multiple forms including email, telephone, face to face, on-line with sound writing skills.?
• Competent in producing procedural documentation in various formats such as Word and PDF.
• Excellent attention to detail, and experience in creating and maintaining systems and data.
• Proven commitment to providing excellent customer service/support to both internal and external clients and in an on-line environment with the ability to recognise opportunities and recommend solutions.
• Collaborates and operates well in a geographically dispersed team environment but also has the ability to work autonomously.

Desirable:

• Experience in, or the ability to develop skills, working in a project driven environment.
• Working knowledge of Microsoft Dynamics 365 CRM.

For full details about this role please review the Position Description

Eligibility

Applications for this position are open to Australian Citizens, New Zealand Citizens and Australian Permanent Residents only.

Appointment to this role is subject to provision of a national police check and may be subject to other security/medical/character requirements.

Flexible Working Arrangements

We work flexibly at CSIRO, offering a range of options for how, when and where you work. 

Diversity and Inclusion

We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish. 

About CSIRO

At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact. 

Join us and start creating tomorrow today!

How to Apply

Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and experience across the position selection criteria. 

Applications Close

23 August 2022, 11:00pm AEST