http://www.researchcareer.com.au/
Service Desk Team Lead - Information Management and Technology
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation
The CSIRO Information Management and Technology (IMT) Service Desk captures demand for incident resolution and service requests. Being the main point of contact, it provides a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned. It provides communication channels for customers and the business of planned service improvements, scheduled and unscheduled outages and those service disruptions that may be of a high severity. The Service Desk operates as virtual team from several of CSIRO’s sites around Australia in a hybrid onsite/working from home environment.
The Service Desk Team Lead role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating, resolving incidents, and fulfilling requests. The Service Desk Team Leader also provides leadership and mentoring to the Service Desk team and is a key role in a culture of continuous process improvement within the Service Desk team and the wider IMT team.
Location: Clayton (VIC), Black Mountain (ACT) or St Lucia (QLD)
Salary: AU$102,724 to AU$111,165 pa + up to 15.4% superannuation
Tenure: Indefinite
Reference: 83966
For full details about this role please review the Position Description
Applications for this position are open to Australian Citizens only
Appointment to this role is subject to provision of a national police check also the successful candidate will be required to obtain and maintain a security clearance at the Negative Vetting 1.
We work flexibly at CSIRO, offering a range of options for how, when and where you work.
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.
Join us and start creating tomorrow today!
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.
29 May 2022, 11:00pm AEST/AEDT