The Royal Victorian Eye and Ear Hospital (the Eye and Ear) is a world leading facility, being Australia’s only  specialist stand-alone eye, ear, nose and throat (ENT) hospital. Internationally recognised as a leader in eye and ear care the Eye and Ear is the largest public provider of ophthalmology and ENT services in Victoria, and delivers approximately half of Victoria’s public eye surgery and all of Victoria’s public cochlear implants. The Eye and Ear has over 80 different specialist clinics for diagnosis, monitoring and treatment of vision and hearing loss and provides a 24 hour emergency eye and ENT service.

The hospital operates from a central hub at East Melbourne to ensure ease of access to Eye and Ear specialists. Services are also provided in community settings, such as ENT outpatient appointments at Taralye in Blackburn (an early intervention centre for deaf children and their families), eye day surgery at Northern and Eastern Health, and an audiology/ENT clinic for Aboriginal children at the Victorian Aboriginal Health Service in Fitzroy. Telehealth facilities have been established with a number of  regional and rural health services across Victoria.

The hospital is a teaching and research centre and has key partnerships with the Centre for Eye Research Australia (CERA), the University of Melbourne, the Bionics Institute, Bionic Vision Australia and HEARing CRC. The hospital provides medical, nursing and allied health training, with all Victorian ophthalmologists trained through the hospital. In collaboration with Universities and research partners, the Eye and Ear undertakes world-leading research.

A major redevelopment is currently underway to create a modern internal structure. The redevelopment aims to be completed in 2019 and provides an excellent opportunity to continue to build the hospital’s capacity to provide safe, effective and efficient patient centred care into the future.

The Role

Reporting to the Chief Operating Officer, and working closely with the Medical Director Cochlear Implant Centre (CIC), the Head of Clinic, Balance Disorders and Ataxia Service (BDAS); the Manager will be responsible and accountable for the planning, implementation and management of the structures and processes required to ensure efficient and patient-focused delivery of the respective services. 

This will include managing and coordinating service streams within the integrated CIC and General audiology/BDAS services.

Other responsibilities include managing and implementing key operational and business process changes needed to achieve the goals and key deliverables of the Future Service Model for Cochlear Implant Services and GA & BDAS.

A key requirement of the role will be to lead the implementation of the existing service planning model and including the future redevelopment; and, play a key role in the fundraising working group, including collaborating with internal and external stakeholders while driving the implementation of the developed CIC centre of research and excellence.

The goals of the model are to: deliver a fully patient-centred model of care; increase clinic capacity and access for current and new patients; develop cochlear outreach and other service partnerships; and, strengthen current partnerships in research and education.

Other responsibilities include:

• the effective monitoring and reporting of performance information,
• including service demand, capacity, activity and financial performance data.
• supporting the annual budget development process for the clinical services.
• supporting clinical and operational service delivery and negotiating contracts with external providers and monitoring their performance.
• planning and delivery of services across the range of allied health disciplines in the ENT division, CIC and the Balance Disorders and Ataxia Service at the Eye and Ear.

This includes clinical, teaching and research functions, as well as operational management and service development in line with Eye and Ear’s strategic objectives.

Centrally located, close to public transport and a short walk to the CBD, we offer considerable employee benefits, including salary packaging, subsidised car parking as well as educational support.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.